Question 1

What is the turnaround time?

Accepted Answer

Place an order before 10am and it will be returned the next day. This excludes Saturday, Sunday locker drop, public holidays and garments that require special services or a stain treatment or restoration.

Question 2

How do I make payment?

Accepted Answer

When you create an account in the app or online, your payment details are stored securely online with a system called NAB transact. You are able to view your invoice or receipt in your app or in your web portal. Your card on file will be charged before delivery. To view our full price list, please visit the pricing section of this website.

Question 3

How do I make special requests for my order or use your alterations service?

Accepted Answer

If you have any special requests or alterations, please include details in your order in the app or in the notes section online. Please place all alterations in the Blue Tote Bag.

Question 4

What is the Ocean Express VIP Bag Kit?

Accepted Answer

You will receive a Laundry Collection kit free of charge with our subscriptions ($15 replacement fee applies). Ocean Express VIP Bags protect your garments and keeps them in pristine condition. Use this bag with every order, one off fee for first single order $15 purchase.

Question 5

What areas do you service?

Accepted Answer

We service across Australia to public and private locations. And you will find our lockers in affiliate businesses and apartment complexes. Coming soon to stores available to the public. Please contact us if you would like to place a set of lockers at your workplace or private building.

Question 6

What is your privacy policy and terms and conditions?

Accepted Answer

We are committed to handling your personal information in compliance with the Australian Privacy Principles under the Privacy Act 1988.

Collection of Personal Information
 •            We collect personal details such as your name, contact 			information (phone, email, address), and order details to provide our laundry/drycleaning services.
  •            We may collect information directly from you by phone, email, in-person, or through our website.
Use of Personal Information
  •            We use your personal information to process your orders, communicate with you, answer your queries, and improve our services.
  •            Your information may be used for marketing our services to you, unless you opt out.
Disclosure of Personal Information
  •            We do not sell your personal information.
  •            We may disclose your information to service providers who assist us in delivering our services (e.g., software, delivery partners), but only as necessary to provide our service.
  •            We do not send personal information overseas.
Security
  •            Your information is stored securely and protected from unauthorised access, misuse, or disclosure.
Access and Correction
  •            You may request access to, or correction of, your personal information at any time by contacting us.
Complaints
  •            If you have concerns about how we manage your personal information, you can contact us. We will respond to your complaint promptly.
Changes to This Policy
   •            We may update this privacy policy as required. The latest version will always be available on our website.
For privacy questions or requests, please contact:

Ocean Express Laundry Lockers PTY LTD ABN:98 686 316 969
Phone: 0432 809 521
Email: contact@oceanexpresslaundrylockers.com.au
Address: 43 Lake Avenue, Ocean Grove, 3226

Service Overview
Our laundry and dry-cleaning services are provided via secure, self-service lockers where customers can drop off and collect garments. The service includes:
 • Regular laundry and/or dry-cleaning of garments
 • Pickup from and delivery to designated locker locations
 • Notifications via email/SMS on order status

Service Availability
Our services are offered 7 days a week through our secure locker locations. Turnaround times may vary based on location, garment type, and service selected. Standard turnaround is typically 2 business days.

Pick-Up and Delivery
 • Items left uncollected for more than 5 days in a locker will be returned to the dry-cleaners and you will be attempted to be contacted. After 30 days, uncollected items may be donated to charity or disposed of.

Liability and Damage
 • We take the utmost care in handling your garments.
 • We are not liable for damage caused by wear and tear, colour fading, shrinkage, or undisclosed care label instructions
 • In the rare event of loss or damage, our terms and conditions align with our dry-cleaning provider.

Items Not Accepted
The following items are not accepted:
 • Items contaminating hazardous substances or infested with pests
 • Items without care labels or that require special cleaning not within our capabilities

Payments and Fees
 • All prices are listed in Australian Dollars (AUD).
 • Payments are processed securely online or via mobile app before delivery.
 • Late fees or penalties may apply for delays in collection.

Customer Responsibilities
Customers agree to:
 • Provide accurate contact and payment details
 • Use the lockers responsibly and not damage equipment
 • Remove items promptly upon notification

Changes to Terms
We reserve the right to update these Terms at any time. Any changes will be communicated via email or platform notification. Continued use of the service constitutes acceptance of the revised Terms.

FAQ